Accident Management

What is accident management & why is it important? 

Accident management refers to the outsourcing of activities that are needed when an accident happens involving a vehicle in your fleet.

Unfortunately, when a vehicle in your fleet does become involved in an accident, it can be very costly - both in time and in money. As more businesses are becoming aware of this, they’re wisely taking steps to minimise these costs. After all, it’s better to spend time taking care of other important areas of running your fleet than handling all the details that come with an accident (and the cost and inconvenience of being down a vehicle).

Outsourcing your accident management is the best answer to dealing with all the time consuming details that come after an incident, including things like:

• accident claim lodgements
• handling motor vehicle repair processes
• overall third-party claims handling.

Outsourcing this process leaves it with people who have the industry knowledge and expertise to effectively deal with them. 

How accident management works at SurePlan 

Our accident management process begins with a simple phone call to our 0800 number, which runs 24/7. Our uniquely scripted electronic claim form (ECF) asks a series of questions. The driver is then directed to the most convenient SurePlan network repairer where the extent of damage can be established, with the driver and passengers being taken care of first and then the vehicle.

Accident Management collision assistance centre will:

• Arrange a replacement vehicle
• Arrange the vehicle in the incident to be towed
• Capture information on each incident reported
• Manage the repair process (aiding in minimising vehicle downtime)
• Control the repair costs (by assessing the damage and repairer estimates)