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What is accident management & why is it important? 


Accident management refers to the outsourcing of activities that are needed when an accident happens involving a vehicle in your fleet.

Unfortunately, when a vehicle in your fleet does become involved in an accident, it can be very costly - both in time and in money. As more businesses are becoming aware of this, they’re wisely taking steps to minimise these costs. After all, it’s better to spend time taking care of other important areas of running your fleet than handling all the details that come with an accident (and the cost and inconvenience of being down a vehicle).

Outsourcing your accident management is the best answer to dealing with all the time consuming details that come after an incident, including things like:

  • accident claim lodgements
  • handling motor vehicle repair processes
  • overall third-party claims handling.


Outsourcing this process leaves it with people who have the industry knowledge and expertise to effectively deal with them. 

 

 

The benefits of outsourcing accident management 


Taking control of an accident from start to finish not only means you ensure logistical efficiency but it also allows you to collate data on both the driver and the accident circumstances - both of which can be used in corrective training. Accident management promises to reduce downtime and company costs, and grows peace of mind for your business leaders, fleet managers and vehicle drivers.

Learn more in our blogs below:

 

How accident management works at SurePlan 


Our accident management process begins with a simple phone call to our 0800 number, which runs 24/7. Our uniquely scripted electronic claim form (ECF) asks a series of questions. The driver is then directed to the most convenient SurePlan network repairer where the extent of damage can be established, with the driver and passengers being taken care of first and then the vehicle.

Accident Management collision assistance centre will:

  • Arrange a replacement vehicle
  • Arrange the vehicle in the incident to be towed
  • Capture information on each incident reported
  • Manage the repair process (aiding in minimising vehicle downtime)
  • Control the repair costs (by assessing the damage and repairer estimates).

Our Accident Management services can also include:

FleetProtect

FleetProtect is our remedial mitigation strategy that follows the reporting of an incident by collecting data on the driver and pointing out their risks and ways for future avoidance. It provides transparency within a company over incident rates and the extent of risks faced by drivers. At its core it enables you to engage with your drivers over how to avoid future incidents.

Post incident driver discussion

After an incident occurs, SurePlan will talk through what happened with the driver. We will:

  • explore events leading up to the incident
  • establish if there were any work related or environmental factors that contributed
  • ask the driver to reflect on what could be done to avoid a future incident

How to reduce fleet accident rates


There’s a range of measures that can be taken to reduce accident rates among your fleet. 

This includes:
  • Adjusting fleet policy: This is about controlling costs through strong programs and policies. This comes down to good driver training and establishing a complete fleet safety policy.
  • Driver training: This is a core component of reducing accidents. By embracing safety awareness your company will see a reduced number of accidents, less money spent on repairs and most importantly, fewer injuries and fatalities.
  • Technology: Fleet managers should take full advantage of a modern technology in reducing accidents and their costs. Programs are now being developed to cover driver safety, increase productivity and even disable cell phones.

Learn more in our blogs below:

Talk to us about your accident management programme.

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