Why do we need SurePlan?

The full impact of a fleet crash is one of the major costs an organisation has to bear in the day to day running of its business. Collision and claims management is an administratively time consuming and at times a wearisome task.

SurePlan have the expertise, industry experience and a passion for service to effectively manage vehicle incidents:

• Lowering crash costs
• Reducing crash rates
• Lowering your insurance premiums
• Streamline crash administration and reduce the associated costs
• Eliminate downtime for drivers
• Identify and reduce risk in your fleet
• Creating a safety culture in your business.

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DrivePlan

New Zealand has some of the most stringent legislation around health and safety in the world, and motor fleet risk management is an important emerging issue for managers for societal, business, cost and legal reasons. Research suggests that the most successful way to reduce fleet accidents is to introduce a range of safety initiatives that become a continuous safety cycle to create a culture of safer driving within an organisation.

SurePlan in combination with NZ Car Safety have developed the DrivePlan program, which is designed to help fleets manage their risk, make fleets safer, reduce accident and accident related costs.

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Fleet safety policies

SurePlan can help you develop policies and systems that are specific to your business and that protect your staff and your fleet.

Your policies need to be clear to everyone in your organisation. They should recognise the importance of the safety of employees and identify the specific hazards in the business.

Safe driving and fleet safety policies should include:

• A summary of the legislation
• Requirements under the Health and Safety in employment Act 1993
• Vehicle selection – safety features
• A safe-driving pledge
• Pre-employment procedures
• Driver education and training
• Incident reporting systems
• Incident investigation procedures
• General safety systems
• How to use safety equipment
• Vehicle maintenance
• Rules on using cellular phones while driving
• Driver behaviour (including managing fatigue, alcohol & drugs and speeding...etc
• Management and staff responsibilities.

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Pre-employment risk assessments

Identifying potential employees who could be considered at risk or are high risk drivers, they may still be the best person for the job, but you can put a proactive risk management plan in place for individuals as required.

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Driver education & training

Traditional driver training has generally meant a fun filled day out of the office at a race track where the main emphasis is on developing driving skills. There is however overwhelming evidence that argues that skills based driver training have failed to deliver proven benefit, and may in fact be counterproductive. This type of training often increases confidence, which means drivers can become less responsive to the inherent risks with being involved in skids and other such driving events. Put simply, increased driving skills, can increase risk taking in some drivers

To reduce fleet incident rates there needs to be a change in drivers behavior, drivers need to have a greater awareness of the risk they face; ensuring drivers choose to make good decision when behind the wheel.

In conjunction with Working Safe we have developed a web training tool which focuses on driver behavior and the choices drivers make.

The benefits of e-learning include:

• This style of training and education is affordable and effective
• You will no longer have people out of the office for the whole day on training
• It removes the time consuming administrative task of trying to gather all your drivers in one place
• Drivers are registered for a year and can do this training more than once, reinforcing fleet safety
• Training can be done anywhere at any time, as long as you have internet access
• It increases driver awareness to the risk they face and how talks about how to manage risk
• This training is measurable providing training reports
• The training course allows you to deliver a consistent training program nationally or even internationally

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Collision Management

Collision Management is about providing an efficient service that reduces the inconvenience to drivers and those who manage fleets when the unforeseen occurs. SurePlan’s systems enable you to outsource the administration of often time consuming non-core activities of your business:

If a driver is involved in an incident or has a crash they call our toll-free, driver-response line. A trained customer services representative will answer the phone, 24 hours a day, 365 days a year

You and your driver are now fully supported by our expert team:

• Incidents can be logged over the phone
• Claims are recorded electronically and FastTrack, our claims management software, records and continually updates every detail about the incident, vehicle and driver
• We will arrange for the vehicle to be collected, or direct the driver to the nearest SurePlan approved repairer
• The damage to the vehicle is digitally assessed
• The SurePlan team will liaise with repairers, rental agencies, insurers and drivers as required to ensure the claim and repair process are carried out speedily, minimising the time your vehicles are off the road
• Our aim is to reduce cost to your business, by getting your vehicle back on the road

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Better information means better decisions

Our web-based reporting provides you and your customers with on-line, real-time reporting, allowing you to track all aspects of collisions within your fleet. You can drill down to individual claim files and see who had the crash, where it occurred and the extent of the damage.

You can also get up-to-date accident ratios for ongoing analysis, planning and budgeting.

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We make claims go faster

Fleet owners want fast, efficient claims processing, the lowest possible premiums and timely payouts for any incidents.

We liaise between you and your insurers to make sure the claims process is as fast and painless as possible. We make sure you get your vehicle back on the road and earning its keep!

SurePlan has proven systems and a trained team of claims experts who focus on saving you time and money and recovering your costs.

You can choose to outsource all or part of your claims management to us.

Our claims management solutions cover:

• Claims administration
• Recoveries
• Third-party claims settlement and administration
• Loss control
• Disputes process management.

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Creating greater driver awareness

FleetProtect™ provides a behavioral modification approach to fleet risk management;

FleetProtect™ will monitor all the critical events in a fleet including major and minor collisions and traffic infringements. Whenever the FleetProtect™ system encounters an exception its internal systems will initiate an immediate and proportional response sending out a communication to the driver with tips on how to reduce driver risk.

• Create greater awareness
• Identify at risk drivers
• Build driver profiles and
• Spend your training budget on those drivers who need it

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Driver Re-education

Driver re-education is aimed at those drivers who have been identified as being at risk, through SurePlan’s Collision Management and Fleet Protect system.

With the aid of a professional driver assessor, an on-road, in normal driving condition assessment is conducted. The driving assessor is given the drivers incident history so that they can focus on areas of concern and offer recommendations for further training if required.

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