Frequently Asked Questions
- What is Fleet Risk Management?
- How long has SurePlan specialised in Fleet Risk Management?
- Does SurePlan offer a complete risk management program?
- Can SurePlan provide a crash profile and graphs to illustrate/monitor performance?
- What are SurePlan's pricing mechanisms (e.g. do we have a 'pay by results' scheme)?
- Is SurePlan flexible enough to meet the individual needs of their clients?
- Does SurePlan offer its clients service 24 hours a day, 7 days a week?
- Can SurePlan process transactions electronically?
- Does SurePlan provide a roadside assistance service?
- What level of customer service does SurePlan offer its claimants?
1. What is Fleet Risk Management?
Every year it gets harder and harder to manage and control the everyday cost of running a modern fleet of vehicles. Even more of a hassle are the management tasks involved when a fleet vehicle is involved in a collision, i.e. the hassles of handling motor vehicle repairs, organising rental/hire cars and dealing with insurers and third party claims.
Handling the fine and not so fine details of motor vehicle accidents can take a major chunk out of your valuable time... time that could be better spent taking care of other important aspects of running your fleet.
Then there is the cost and inconvenience as the vehicle is taken off the road.
This is where fleet risk management steps in - it deals with the outsourcing of activities such as the lodgement of accident claims, the handling of the motor vehicle repair process and overall third party claims handling.
Most importantly, accident management promises to reduce downtime and costs and increase 'peace of mind' for you and your drivers.
Outsourcing this entire process leaves the accident in the hands of people who have the expertise and industry knowledge to effectively deal with the process, which could soon prove to be invaluable to you and your organisation.
Whether you represent a motor fleet owner/operator, a fleet leasing company, a motor vehicle manufacturer, or an insurer, SurePlan's service is designed to assist you in managing the unfortunate, but inevitable, motor vehicle collisions that always occur when least convenient.
When a collision occurs, the accident management process is initiated by a simple phone call. SurePlan's uniquely scripted electronic claim form (called an ECF) presents a logical sequence of questions all asked by friendly and courteous staff over the phone. The driver is then directed to the most convenient SurePlan network repairer so that the extent of damage to the fleet vehicle can be quickly and fairly established.
This allows us to set the strategy for both the repair process and the claims recovery (or settlement) process within the first few minutes of the claim being reported; with immediate notification to you of all claims reported.
It is at this time that SurePlan evaluates the need for, and arranges where necessary:
- Claims File Initiation
- Smash Repair Service
- Replacement Vehicles
- Independent Assessment Services
- Client Insurer Notification
This provides our clients with an unprecedented level of control with equally unprecedented opportunity for administrative workload reduction... accident claims being our highest priority, leaving fleet management to be yours.
2. How long has SurePlan specialised in Fleet Risk Management?
SurePlan has existed as a specialist accident management company since 1993. It evolved from a series of companies involved in the claims handling and associated industries since 1989. SurePlan has since grown extensively and now are the leaders in their field.
3. Does SurePlan offer a complete risk management program?
Yes. SurePlan offers a complete risk management program where all areas of fleet risk are covered. Please refer to our Services pages to gain a better insight into the services we provide.
4. Can SurePlan provide a crash profile and graphs to illustrate/monitor performance?
eSRS is an revolutionary new system that is accessible from your web browser anywhere in the world. eSRS allows our clients to access and inspect individual claims files and crash history at the click of a your mouse.
It delivers reports to clients and is updated in real time ("CNN" style) and indicates exact driver profiles and accident profiles as well as ratios of accidents from a range of different perspectives. Ranging from incident types to car colour, SurePlan gathers extensive details at the time of reporting so that we can offer a range of information to our clients about their fleet of vehicles.
5. What are SurePlan's pricing mechanisms (e.g. do we have a 'pay by results' scheme)?
SurePlan pricing is largely based on the number of vehicles in your fleet. Payments are made on a per vehicle basis or per accident basis.
Under a per vehicle pricing structure, both SurePlan and our clients 'win' as crash rates are reduced after undertaking our unique and extensive fleet risk management programmes.
6. Is SurePlan flexible enough to meet the individual needs of their clients?
SurePlan understands that the needs of clients may differ. Therefore SurePlans systems are uniquely designed on this assumption. Whether you have a fleet of 300 or a fleet of 5000, SurePlan's internal systems are designed to perform reliably according to your specified needs, not ours.
7. Does SurePlan offer service to their clients 24 hours a day, 7 days a week?
Yes. SurePlan offers its clients a friendly, reliable service 24 hours a day, 7 days a week from our Operations center based in Auckland
8. Can SurePlan process transactions electronically?
Yes. As leaders in their field, SurePlan has been electronically transacting with their clients for the last three years. SurePlans in-house Information Systems division will work with you to meet your specific requirements.
9. Does SurePlan provide a roadside assistance line?
Our sister company First Assistance, provides 24x7 roadside assistance services to the corporate market in New Zealand.
10. What level of customer service does SurePlan offer its claimants?
This is a major differentiator for SurePlan against both our direct competitors and traditional claims and insurance solutions aimed at increasing customer (i.e. driver/claimant) satisfaction, decreasing driver/claimant downtime following a crash, and improving the fleet manager's productivity in four main areas:
- TeleClaims: We take most claims from drivers by telephone so that our experience client services consultants can direct the drivers through the claims process.
- eSRS: By putting a powerful analytical tool in the hands of the fleet manager/administrator to allow them to inspect the claim form, images of damaged vehicles, and repairer/assessor estimates.
We have may other aspects to both the customer service, operational, and technical (i.e. systems/technology) portions of our total fleet risk management (including accident/claims management) solutions, which are best explained via demonstration.
